returns
Can I return a product?
For reasons of hygiene, products can only be returned in their original packaging and unused/unopened. Please contact us no later than 14 days after receipt of your order via hello@the-sage.ch
My product does not look like the picture.
Many products are of natural origin or handmade. They can therefore differ slightly from the pictures in size, shape and colour. If you still want to return the product, please contact hello@the-sage.ch and note the point "Can I return a product?".
What if my delivery is defective?
Please check if your shipping box is defective. If so, please bring the package to the nearest post office within 8 days and report the damage to Swiss Post.
If a product has suffered damage, please contact hello@the-sage.ch and describe the defect as precisely as possible and, if possible, add a photo.