returns
Can I return a product?
For hygiene reasons, products can only be returned if they are in their original packaging and unused/unopened. Please contact us no later than 12 days after your order has been dispatched via hello@the-sage.ch
Cosmetics, food and products marked "Second Chance" cannot be exchanged.
The costs for return shipping are borne by the customer.
My product does not look like the picture.
Many products are of natural origin or handmade. They can therefore differ slightly from the pictures in size, shape and colour. If you still want to return the product, please contact hello@the-sage.ch and note the point "Can I return a product?".
What if my delivery is defective?
Please check if your shipping box is defective. If so, please bring the package to the nearest post office within 8 days and report the damage to Swiss Post.
If a product has suffered damage, please contact hello@the-sage.ch and describe the defect as precisely as possible and, if possible, add a photo.