Frequently Asked Questions

We deliver within Switzerland and Liechtenstein.

Shipping is free from a purchase amount of CHF 100.

A-Post: The shipping costs are CHF 9.50, from a purchase amount of CHF 60 CHF 7.

B-Post: The shipping costs are CHF 7.50, from a purchase amount of CHF 60 CHF 6.-.

The shipping costs already include processing and packaging.

A Mail (Priority): Approx. 1-3 working days.

B Mail (Economy): Approx. 2-5 business days

Shop conveniently on the go or from home and pick up your order from our store (Romanshorn) shortly.

As soon as the order is ready for pickup, you will receive a message from us.

Please bring your own bag when you pick it up, it's good for the environment :)
We pack your order unbreakable. If necessary, a carrying bag can be purchased from the store for transport.

No, you can order whatever you want.
We reserve the right to send orders by letter if possible.

You can pay securely with Twint, PayPal, Apple Pay, Google Pay or credit card (also Debit Mastercard) or purchase by invoice.

For hygiene reasons, products can only be returned in their original packaging and unused/unopened. Please contact us via no later than 12 days after your order has been shipped

The costs of return shipping are borne by the customer.

Cosmetics and SALE products cannot be exchanged.

Please check if your shipping box is defective. If so, please bring the package to the nearest post office within 8 days and report the damage to Swiss Post.
If a product has suffered damage, please contact and describe the defect as precisely as possible and, if possible, add a photo.

Many products are of natural origin or handmade. They can therefore differ slightly from the pictures in size, shape and colour. If you still want to return the product, please contact and note the point "Can I return a product?".

Yes! We also send your gifts directly to the person receiving the gift. Our packages never include an invoice, delivery note or price. You can find our gift packaging directly next to the products as an option. We would also be happy to include your personal message in the package. You can simply add a note to our gift packaging. We write these by hand on a card.

Please note that we package all products in an order as a gift and send them to the desired recipient address. Unfortunately, it is not possible to ship the products to different delivery addresses.
Only 1 gift wrap is required per order (not for each individual product).

Unfortunately, vouchers and discounts can no longer be redeemed after the order has been completed. Please enter your discount code during checkout.